Delivery Information

Please ensure that you state your mobile telephone number and email address when you place your order. this enables our courier to deliver your parcel at a time convenient to you, and enables full tracking throughout the delivery process.

You will be informed of your shipping costs in the shopping cart at the point of placing your order.

Due to the specialist tracking system that our partner courier use, it is very rare that a consignment goes missing, and problems usually manifest themselves when deliveries are left with neighbours. DPD Local will always notify you by email and text when your delivery is being made and will request authorisation from you prior to leaving any consignment with a neighbour. full photographic evidence is always taken byDPD Local drivers for proof. in this instance the liability of lost parcels left with neighbours are your responsibility as the buyer. please ensure you are happy to authorise this when requested by DPD Local.

*In the first instance of a lost parcel query, always make contact with your local DPD Local depot yourself by following the website link below.  it is much quicker than contacting RRP.direct first, and only increases the time taken to query where your parcel is, as we will only follow the same process as you. if you require our intervention when queries with DPD Local cannot be resolved, then please do not hesitate to contact us:

DPD LOCAL DEPOT FINDER:
http://www.interlinkexpress.com/depotfinder

RRP.direct CONTACT DETAILS:
sales@rrp.direct

YOU CAN TRACK YOUR PARCEL AT ANY TIME BY VISITING:
https://www.dpdlocal.co.uk/ and inputting your tracking number which was provided at point of dispatch

Our priority is getting your order to you as quickly and safely as possible. We carry all of our products in stock, but there are times when items go out of stock quickly and need to be re-ordered by us, this subsequently increases the delivery time to you as the customer. We will normally notify you if this is the case. Some more specialist items have to be manufactured at the point of order as it is not economically possible to carry large volumes of these products on the shelf. These products have specific lead times. If this is the case, the product listing normally specifies this in the description. If you have any queries please do not hesitate to contact us, for a more specific lead time prior to placing your order.


Orders up to and including £10.00 – To Mainland UK Addresses**
Royal Mail First Class Recorded  –  £5.50
Smaller low value orders are dispatched using Royal Mail, they collect from us Monday to Friday evening. However this excludes Bank Holidays.
You will be notified by email AND by text when your items are dispatched.

All of our deliveries are sent tracked and require a signature.  In the event that a package doesn’t arrive, please notify us by email: sales@rrp.direct or Tel: 01652 650142. We won’t consider it lost for 28 days. At our discretion we would normally send a replacement after 14 days.


Orders from £10.00 to £100.00 – To Mainland UK Addresses**
DPD Local Standard Next Day Parcel – £8.95
Some products will exceed the Volumetric and Physical weight limit for this shipping method. In this case, shipping costs will be increased.

DPD Local collect from us Monday to Friday evening. This does however exclude Bank Holidays.

You will be notified by email and text, full tracking details when your items are dispatched.

These deliveries require a signature at the delivery address. It is extremely rare that a parcel goes missing due to the specialist tracking system that DPD Local use. Please see the statement at the start of this page about querying lost parcels.


Orders from £100 to £200 – To Mainland UK Addresses**
DPD Local Standard Next Day Parcel – £12.95
Some products will exceed the Volumetric and Physical weight limit for this shipping method. In this case, shipping costs will be increased.

DPD Local collect from us Monday to Friday evening. This does however exclude Bank Holidays.

You will be notified by email and text, full tracking details when your items are dispatched.

These deliveries require a signature at the delivery address. It is extremely rare that a parcel goes missing due to the specialist tracking system that DPD Local use. Please see the statement at the start of this page about querying the current status of a parcel.


Orders from £250 upwards – To Mainland UK Addresses**
DPD Local Standard Next Day Parcel – £16.95
Some products will exceed the Volumetric and Physical weight limit for this shipping method. In this case, shipping costs will be increased.

DPD Local collect from us Monday to Friday evening. This does however exclude Bank Holidays.

You will be notified by email and text, full tracking details when your items are dispatched.

These deliveries require a signature at the delivery address. It is extremely rare that a parcel goes missing due to the specialist tracking system that DPD Local use. Please see the statement at the start of this page about querying the current status of a parcel.


**DEFINITION OF MAINLAND UK ADDRESSES

The Following Post Code Ranges ARE NOT CLASSED AS UK MAINLAND and are subject to additional carriage charges:

Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3


OVERSEAS SHIPPING.

PLEASE NOTE THAT THESE ARE ESTIMATED. FOR OTHER OVERSEAS LOCATIONS, PLEASE CONTACT US:
Email: sales@rrp.direct

Country                      Estimated Price         Estimated delivery time

Austria                         £58.00                         Estimated delivery 4 working days
Belarus                        £20.00                         Estimated delivery 3 working days
Switzerland                 £116.00                       Estimated delivery 4 working days
Czech Republic            £15.00                         Estimated delivery 5 working days
Germany                     £12.50                         Estimated delivery 3 working days
Denmark                     £10.00                         Estimated delivery 4 working days
Spain                           £15.00                         Estimated delivery 5 working days
Finland                        £32.00                         Estimated delivery 5 to 6 working days
France                         £10.00                         Estimated delivery 3 working days
Gibraltar                      £55.00                         Estimated delivery 6 working days
Greece                         £20.00                         Estimated delivery 5 to 9 working days
Hungary                       £58.00                         Estimated delivery 5 to 6 working days
Isle of Man                  £12.00                         Estimated delivery 3 working days
Ireland                         £10.00                         Estimated delivery 3 to 4 working days
Italy                             £15.00                         Estimated delivery 4 to 5 working days
Jersey / Guernsey       £12.00                         Estimated delivery 4 to 5 working days
Liechtenstein              £58.00                         Estimated delivery 4 working days
Luxembourg                £12.00                         Estimated delivery 3 working days
Monaco                       £12.50                         Estimated delivery 3 working days
Malta                          £35.00                         Estimated delivery 3 to 5 working days
Netherlands                £10.00                         Estimated delivery 3 working days
Norway                       £58.00                         Estimated delivery 5 to 7 working days
Poland                         £58.00                         Estimated delivery 5 to 6 working days
Portugal                      £15.00                         Estimated delivery 5 to 6 working days
San Marino                 £58.00                         Estimated delivery 4 to 5 working days
Scottish Highlands
and Islands                  £10.50                         Estimated delivery 4 to 5 working days
Slovakia                       £58.00                         Estimated delivery 4 to 5 working days
Slovenia                      £58.00                         Estimated delivery 4 to 6 working days
Sweden                       £15.00                         Estimated delivery 5 to 6 working days

RETURNS
We want you to be happy with your purchase from RRP.direct however there may be certain instances when products need to be returned.

IF YOU CHANGE YOUR MIND
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be ‘as new’ when returned to us, The packaging must also be in perfect condition, with no damage or tears. We will issue an exchange or refund to you via your original payment method.

INCORRECT PRODUCTS DISPATCHED
Sometimes we may make an error and send an incorrect product. In this instance we will take responsibility for our error and work with you closely to resolve the problem. Postage costs will of course be met at our expense and we would normally ask you as the customer to return the item at your own cost, and we would then reimburse you, and then resend the correct/replacement product out.

TRANSIT
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refund issued via your original payment method.

FAULTY ON ARRIVAL
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging where possible with a copy of the original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

ITEMS FAULTY IN WARRANTY PERIOD
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.

NOTES
Customer services can be contacted at: sales@rrp.direct

  1. Returns take approximately five business days to process upon receipt of the item.
  2. We are not responsible for the loss or damage of items during their return.
  3. Buyer is responsible for any shipping charges when returning the item.

RETURN ADDRESS:
RRP.direct
Unit 14 – The Old Foundry
Rosemount Estate
Elland
West Yorkshire
HX5 0EE